RESTAURANT
Upon completion of this module, the team will be able to:
âž” Manage breakfast and meals
â—† Welcome customers with and without reservations (greetings, identification, offering something while waiting, presenting the menu, indicating wait times, asking for names, check room information, table location)
â—† Utilize vocabulary related to breakfast (fruits, breads, cheeses, cold cuts, dairy, beverages, buffet stations)
âž” Offer and explain:
â—† Breakfast options
â—† Drinks and wines (upselling), happy hour
â—† Starters
â—† Cooking options
â—† Food restrictions (diet or allergies)
â—† Main courses (chef´s special, recommendations, sides, sizes, dressings, provide alternatives, preparation times, etc.)
âž” Resolve issues and handle interactions
â—† Manage dessertss
â—† Clear the service
â—† Address inquiries and complains using appropriate vocabulary
â—† Handle billing and bid farewell
